Recently, Hose & Rubber Supply has started a YouTube channel, designed to emphasize their second-to-none training methods on a variety of subjects, as well as to offer even more tools to their customers.
“Initially, we were just making some training videos for in-house purposes,” said Brian Taylor, Hose & Rubber Supply’s Training Manager stated. “But then we saw the benefit that it could be to our customers to have videos that give quick ideas on how to measure and identify pipe thread. We thought our customers could really learn a lot from that.”
Taylor said that the goal for the YouTube page is to act as a resource, both for other companies and for customers to consult when they had questions.
“When you have a question about how to do something, you just go to YouTube and type How Do I ________,” he said. “We want to be the page that people go to when it comes to hose supplies.”
When it comes to content, Taylor said the sky is the limit.
“A big part of what we do is thread identification,” he revealed. “There are so many different kinds of threads which is unfortunate for customers but it’s good for us because we know how to figure out what they are. And we can help the customer figure it out when they’re in a bind.”
From thread identification, to building hoses for power steering, brake lines and air conditioning, to nomenclature and more, Taylor said these new videos will be a tool for other companies to better themselves.[embedyt] https://www.youtube.com/watch?v=VM5UObMdRjM[/embedyt]
“Those are the things we want to put out there,” he stated. “There are ways that we can help you, as a company, when you’re in a situation where you’re thinking ‘there’s no way I’m gonna find a hose that’s going to work.’”
Taylor said that the advent of their YouTube page is just another example of Hose & Rubber Supply’s commitment to customer service.
“Customer service is a lost art,” he stated. “We want our customers to know that we care about them. We want to know who they are, what they do. And we want them to know that if they’re in a situation where they can’t find something, we’re here to help them.”
The professionals at Hose & Rubber Supply are here to help in any situation. They even go into other workplaces and do hands-on trainings.
“We offer safe hydraulics training,” Taylor said. “We teach those classes to anybody who wants us to, but we specifically tailor them to customers that have hydraulic hose preppers and inventory; customers that are making their own hoses. We want to make sure they’re trained and that they know how to use the equipment right, that they’re crimping the fittings on correctly and making a hydraulic assembly that’s reliable and not going to fall off.”
Taylor said Hose & Rubber also offers training courses on thread identification.
“We want to teach them why we have metric threads and British threads and all of these other weird types. The more you know as a mechanic, the more valuable you are to the company that you’re working for.”[embedyt] https://www.youtube.com/watch?v=nwtO0dQxFug[/embedyt]
But offering these trainings, in person and via YouTube videos, is also about letting the industry know who they are and what they do.
“When people have these kinds of needs, we want them to say, ‘Oh, I remember that I saw something from Hose & Rubber about this on YouTube. When they have a need, whether it’s a hose need or a power transmission need, we want them to think of us.” When you think of a need, when you think of a question, when you think of the place where you’re guaranteed a solution, think Hose & Rubber Supply.